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Terms and conditions of the web application co-create the Click2open and Rescue Without Barriersr

Version 1.2 valid from February 1, 2023


I. General provisions

  1. The Regulations have been drawn up by Treesat spółka z ograniczoną odpowiedzialnością with its registered office in Olsztyn at Wędkarska 38B (10-180), entered into the Register of Entrepreneurs of the National Court Register kept by the District Court in Olsztyn, 8th Commercial Division of the National Court Register, under KRS number: 0000731526, VAT ID : 7393910463, REGON number: 369349018, share capital in the amount of PLN 200,000.00.
  2. The Regulations define the rules for the use of the web Application by the Customer and the provision by Treesat of the services described in the Regulations according to Polish law, including services provided electronically in accordance with the requirements of the Act of 18 July 2002 on the provision of electronic services (i.e. Journal of Laws of 2019 item 123).
  3. Services are provided in English. The language of communication with the User is English.
  4. The Regulations are addressed to Consumers as well as to entrepreneurs using the services offered by Treesat via the Click2Open system.
  5. The Regulations are an integral part of the Agreement concluded with the Customer.
  6. The Regulations are made available by Treesat free of charge, and Treesat enables the acquisition, reproduction and recording of the content of the Regulations on the website 

    https://treesat.io/en/documents
  7. The Customer and individual Users are obliged to comply with the provisions of the Regulations of the web application and the Regulations of the mobile application at the time of concluding the Agreement.


II. Definitions

When used in the singular or plural, the following capitalized terms have the following meanings:


  1. Regulations

     – this document;;

  2. Service Provider

     – TREESAT Spółka z ograniczoną odpowiedzialnością with its registered office in Olsztyn at Wędkarska 38B (10-180), entered into the Register of Entrepreneurs of the National Court Register kept by the District Court in Olsztyn, 8th Commercial Division of the National Court Register, under KRS number: 0000731526, VAT ID: 7393910463, REGON number: 369349018, with a share capital of PLN 200,000.00;

  3. Treesat

     – Treesat spółka z ograniczoną odpowiedzialnością with its registered office in Olsztyn at 38B Wędkarska Street (10-180), entered into the Register of Entrepreneurs of the National Court Register kept by the District Court in Olsztyn, 8th Commercial Division of the National Court Register, under KRS number: 0000731526, VAT ID: 7393910463, REGON number: 369349018, share capital in the amount of PLN 200,000.00;

  4. GDPR

     – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) data).

  5. Act

     – Act of July 18, 2002 on the provision of electronic services (consolidated text: Journal of Laws of 2019, item 123)

  6. Click2Open System

     – an innovative, created and maintained by Treesat set of cooperating Devices and software (including Web Applications and Mobile Applications) with the functionalities indicated in Appendix No. 1 to the Regulations.

  7. Rescue Without Barriers system

     – an innovative set of cooperating Devices and software (including Web Applications and Mobile Applications) created and maintained by Treesat with the functionalities indicated in Appendix No. 2 to the Regulations.

  8. Treesat.io Cloud

     – a proprietary programming and infrastructure solution using software to which Treesat is entitled, a set of servers and connections as well as know-how, databases and other objects of intellectual property rights used to obtain data from Devices and process them in order to perform Services;

  9. Web application

     – software provided by Treesat in the SaaS model (software as a service) enabling the Customer and the Employees authorized by them to use the Click2Open System, available at 

    https://click2open.pl

     or 

    https://ratunekbezbarier.com

  10. Click2open application

     – software made available to Users by Treesat via the Google Play Store or the Apple Store, intended for installation in the memory of a mobile device, used by Users to use the Click2Open mobile application.

  11. Rescue without barriers application

     – software made available only to Users from Poland by Treesat via the Google Play Store, intended for installation in the memory of a mobile device, used by Users to use the Rescue without barriers mobile application.

  12. Device

     – a movable item with functionalities and parameters indicated in Appendix 1 to the Regulations, providing the Click2Open System with specific data that is processed as part of the Service.

  13. Account

     – a set of resources in the Applications or the entire Click2Open System, individualized for the User, separated and separated from the accounts of other Users, to which the User has access by means of a login and password;

  14. Service

     – Treesat’s provision to the Customer consisting in receiving data from Devices, processing them and transferring them to the Application, as well as receiving data from the Application, processing them and transferring them to Devices using the Treesat.io Cloud.

  15. Additional Services

     – payable services provided electronically by the Service Provider to the Customers as part of the Click2open System based on these Regulations, the specification of which is indicated in Appendix No. 1 to the Regulations;

  16. Agreement

     – an agreement for the provision by the Service Provider to the Client of services related to the Administrator’s use of the Click2open web Application, the content of which is constituted by the provisions of the Regulations.

  17. Price list

     – a document available on the Click2open web Application website at 

    https://click2open.pl

    , which defines the scope of functionalities offered by Treesat, available additional options, as well as the amount of fees and additional fees. The amount of fees and Additional Fees is given in net amounts, i.e. without tax due. The full amount to be paid for the paid service ordered, together with the amount of tax due, is visible in the Customer’s order summary, before purchasing it.

  18. Subscription

     – a fee paid by the User in advance for the possibility of using the Service or Additional Services for a specified period of time selected by the User from among the periods specified in the current Price List, available in the Click2open web Application.

  19. Additional fee

     – a fee paid by the User in advance for the ability to use the Additional Services for a specified period of time selected by the User from among the periods specified in the current Price List, available in the Click2open web Application.

  20. Settlement Period

     – the period in which the Customer obtains the opportunity to use the Click2Open System in exchange for paying the Subscription or Additional Fees.

  21. Manager (Employee)

     – a natural person, an Account holder in the panel, who is entitled, in particular, to manage access for Users and has been authorized to do so by the Customer under the agreement between them.

  22. Click2open User

     – a natural person, holder of the Mobile Application and key holder, whose activity is monitored on the terms set out in the Click2Open Mobile Application Regulations available at 

    https://treesat.io/en/documents

     and in the Mobile Application.

  23. Rescue Without Barriers User

     – a natural person, the owner of the Mobile Application, whose activity is monitored on the terms set out in the Regulations of the Rescue Without Barriers application available at 

    https://treesat.io/en/documents

     and in the Rescue Without Barriers Application.

  24. Client

     – a natural person, legal person or organizational unit without legal personality, to whom the law grants legal capacity, who concluded an Agreement with Treesat, accepted these Regulations and for whom services under the Click2Open System and the Rescue Without Barriers System will be provided.

  25. Maps

     – cartographic data and other digital data in electronic form contained in the web Application, originating, among others, from with Open Street Map, covering the territory of Europe.


III. Rules and scope of provision of services under the Click2open system

  1. The web application is an element of the Click2Open System provided by Treesat for a fee. The mobile application is made available by the Service Provider for use without additional fees in this regard, in accordance with the Regulations. Payable elements of the System are the Subscription, Additional Services and Devices that the Customer purchases on their own. Administrators, Employees, Users may share the Devices with each other on the terms set out in Appendix No. 1
  2. The web application is made available by Treesat via a website available at the following URL: 

    https://click2open.pl
  3. The service is provided in order to maintain communication between the Devices and the web Application and to transfer data collected by the Devices to the Application – used successively in the Application to perform individual functions of the Application.
  4. The condition for the provision of services under the agreement with Treesat for the use of the Application by the Customer is:

    1. possession, proper installation and commissioning of the Devices;
    2. acceptance of the Regulations and proper conduct of the process of obtaining access to the Application (registration);
    3. acceptance of the Regulations for the provision of Treesat.io Cloud services;
    4. configuration of Devices with the Application by Treesat.
  5. The first registration of the Customer in the web Application takes place through:

    1. Sending an individual login and password by Treesat to the Customer’s email address indicated in the order within 7 days of making the payment for the Subscription,
    2. Entering the data referred to in point and above by the Customer in the appropriate fields on the Application start page,
    3. acceptance of the Regulations.
  6. In the case of Customers other than natural persons, the activities referred to in par. 8 above is made by a person authorized to represent a given organizational unit.
  7. Correct conduct of the first registration process leads to the creation of a Administrator Account. The administrator is obliged to immediately change the password (and/or login) received from Treesat to a unique and secure one.
  8. The User receives access to the Service after correctly adding the Device in the web Application.
  9. The use of Additional Services requires the User to purchase Additional Services. The User gains access to the Additional Services after paying the Additional Fees.
  10. The use of the Application by Users is possible provided that the following requirements are met, including technical requirements:

    1. Internet access on the device intended for using the Application,
    2. use of the current version of the Chrome web browser from version 80+, FireFox from version 70+,
    3. accepting the Regulations in the process of accessing the Application.
  11. The data transmission service using the telecommunications network, enabling the use of some functions of the Application and the Service, is provided by Treesat, it is part of the Application and the Service. The data transmission service is provided by third parties other than Treesat. Fees for using the data transmission service are paid by the User as part of the Subscription.
  12. Third parties providing the data transmission service may collect information about the device on which the User uses the Application, in particular such as technical information about the device, system or software used by the User. The Service Provider has no influence on the collection of such data by third parties. Regulations regarding the collection of such data are determined by third parties providing such services.
  13. The agreement is concluded upon acceptance of the Regulations and completion of the process of obtaining access to the web Application.
  14. The Agreement is concluded for a definite period of time, consistent with the Settlement Period selected during the process of ordering the Service.
  15. The Service Subscription is automatically renewed at the end of the last day of the Billing Period, and the Agreement is extended for another billing period equal to the billing period selected by the Customer when placing the order and according to the rates in force on the last day of the billing period included in the Price List, increased by the tax due, provided, however, that the payment is made in full for the new billing period in advance.
  16. The contract for Additional Services is concluded for a definite period of time, consistent with the Settlement Period during the process of ordering the Service.
  17. The Subscription to the Additional Service is automatically renewed at the end of the last day of the Billing Period, and the Agreement is extended for another billing period equal to the billing period selected by the Customer when placing the order and according to the rates in force on the last day of the billing period included in the Price List, increased by the tax due, provided provided, however, that the payment is made in full for the new billing period in advance.
  18. The Agreement for the provision of the Service is concluded when the funds for the purchased Subscription are credited to Treesat’s bank account.
  19. The Agreement for Additional Services is concluded when the funds for making the Additional Fees are credited to Treesat’s bank account.
  20. Confirmation of the conclusion of the Agreement for the provision of Services along with the specification of the purchased Services is sent to the Customer’s email address. Along with the confirmation, the Customer also receives a link to the Regulations and the Price List.


IV. Principles and scope of providing services Rescue Without Barriers

  1. The web application is an element of the Rescue System without barriers provided by Treesat free of charge in the territory of Poland. The mobile application is made available by the Service Provider for use without additional fees in this regard, in accordance with the Regulations.
  2. The web application is made available by Treesat via the website available at the following URL: 

    https://ratunekbezbarier.com
  3. The service is provided in order to maintain communication between the Devices and the web Application and to transfer data collected by the Devices to the Application – used successively in the Application to perform individual functions of the Application.
  4. The condition for the provision of services under the agreement with Treesat for the use of the Application by the Customer is:

    1. consent of the Device Owner to share the location and visibility of Devices in the Rescue without barriers system;
    2. acceptance of the Regulations and proper conduct of the process of obtaining access to the Application (registration);
    3. acceptance of the Regulations for the provision of Treesat.io Cloud services;
    4. configuration of Devices with the Application by Treesat.
  5. The first registration of the Customer in the web Application takes place through:

    1. Treesat sending an individual login to the Customer’s email address
    2. entering by the Customer of the data referred to in point and above in the appropriate fields on the Application start page,
    3. acceptance of the Regulations.
  6. In the case of Customers other than natural persons, the activities referred to in par. 8 above is made by a person authorized to represent a given organizational unit.
  7. Correct conduct of the first registration process leads to the creation of an Administrator Account. The use of the Application by Users is possible provided that the following requirements are met, including technical requirements:

    1. Internet access on the device intended for using the Application,
    2. use of the current version of the Chrome web browser from version 80+, FireFox from version 70+,
    3. accepting the Regulations in the process of accessing the Application.
  8. The agreement is concluded upon acceptance of the Regulations and completion of the process of obtaining access to the web Application.
  9. The contract is concluded for a definite period.


V. Conclusion and termination of the agreement

  1. The Application is made available for use by Employees and Users at the initiative of the Customer. The provisions of the Regulations are binding for Employees and Users from the moment of their registration.
  2. The Customer is responsible for the actions of the Employees and Users whom they authorized to use the web Application and the mobile application.
  3. By concluding the Agreement, the Customer declares that:

    1. they are entitled to conclude the Agreement,
    2. they have read the Regulations (including annexes to the Regulations) and undertakes to comply with them.
  4. The conclusion of the Agreement results in the Client, Administrator and Employees obtaining access to free functions of the web Application. The User has the option of purchasing the appropriate Additional Services, listed in the current Price List, available in the web Application.
  5. Due to the fact that the Customer was informed by the Service Provider before the commencement of the service that after its fulfillment (transferring the purchased Additional Service to the User) the Customer will lose the right to withdraw from the contract, they are not entitled to withdraw from the Agreement, which is a distance contract within the meaning of the Act of 30 May 2014 (i.e. Journal of Laws of 2019, item 134) on consumer rights in the event that the Service Provider starts providing the service with the express consent of the Customer before the expiry of 14 days from the conclusion of the Agreement.
  6. If the Customer provides the Service Provider with their data during the term of the Agreement (after obtaining access to the web Application), the Customer also declares that:

    1. the data provided by them is consistent with the facts,
    2. the data provided by them does not violate any rights of third parties.
  7. If the Customer provides the Service Provider with third party data during the term of the Agreement, the Customer declares that they have all the consents of these persons to provide such data, including personal data.
  8. During the term of the Service Agreement, the Customer may unsubscribe from its future subscription without giving any reason by selecting the cancel subscription option in the Web Application User Account settings. In the event of resignation, the Agreement expires on the last day of the Settlement Period. In the event of resignation from the Additional Option, the Agreement regarding this option expires on the last day of the Settlement Period.
  9. The Service Provider may terminate the Agreement at any time in the following situations:

    1. specified in point IX of the Regulations,
    2. the Customer’s use of the web Application, Mobile Application or Service in a manner contrary to the law, Regulations or regulations of Google or AppStore,
    3. other violation by the Customer of the provisions of the Regulations or regulations of Google or AppStore.
  10. In the situations described in point 9 above, the Service Provider, prior to the termination of the Agreement, is also entitled to block the Customer from using the Mobile Application, the Service and Additional Services for a limited period of time, including until the Customer removes the effects of the breaches.
  11. The Service Provider will inform the Customer about the termination of the Agreement by displaying information about the termination of the Agreement in the Web Application, and if the Customer provides their e-mail address during the term of the Agreement – also by sending a statement of termination of the Agreement to the e-mail address provided.
  12. In the event of termination of the Agreement, the Service Provider shall immediately deactivate the Additional Services made available to the Client, Administrator, Employees and Users.
  13. In the event of termination of the Agreement, the Click2open System Customer bears all costs related to the disassembly of the Device.


VI. Fees for using the Click2open web application

  1. The subscription for the Service is given in PLN in the Price List available in the Web Application at 

    https://click2open.pl

     and at 

    https://treesat.io
  2. The amounts provided in the Price List are net prices, to which the tax due will be added, in accordance with applicable regulations.
  3. The full amount of Treesat’s remuneration for the purchased Service together with the amount of tax due is visible in the Customer’s order summary before purchasing it.
  4. The Subscription payment is made through operators operating payment systems, independent of the Service Provider, on the terms set out in separate regulations.
  5. Additional fees for Additional Services are specified in PLN in the Price List available in the Web Application at 

    https://click2open.pl

    .
  6. Activation of the paid Additional Service takes place immediately after the Service Provider provides the Customer with confirmation of payment or at a different, later moment, depending on the option selected by the Customer.
  7. The Customer has the opportunity to get acquainted with the Price List before activating a given Additional Service. Regardless of this, the Service Provider confirms with a relevant message the conditions for the provision of the activated Additional Service.
  8. By paying the Additional Fee, the Customer obtains the opportunity to use the Additional Service for a specified period, i.e. subscribes to the Additional Service for a given billing period.
  9. Any change to the Price List does not affect the rules for the provision of Additional Services to Users who have already paid for the Additional Service for a definite period of time.
  10. The Service Provider will inform the Customer about the change of prices for the Services and Additional Services by displaying information about the new prices in the Web Application 1 month before the entry into force of the new price list of Additional Services, and if the Customer provides their e-mail address during the term of the Agreement – also by sending new Price List to the e-mail address provided.


VII. Application accounts, granting authorizations

  1. The Administrator is able to use the Application to its full extent. The Administrator may create profiles for Employees in the Application and authorize them to use the Application. The Administrator may also create a User profile that will use the mobile application.
  2. The process of creating an Employee Account used in the Web Application begins with the use of tools available in the Application. The Manager can create an Employee profile. The person for whom the profile was created should complete the registration process on their own initiative, in particular by accepting the Regulations. Correct registration results in creating an Account. The Employee is not the owner of the Account.
  3. The Administrator and the Employee are entitled to create, using the tools available in the web Application, a User profile, which can then be used to create an Account in the mobile application that is part of the Click2Open System or the Rescue Without Barriers System.
  4. Click2open Administrator is entitled to use the following functions of the Application:

    1. adding and removing Devices
    2. controlling the opening and closing of gates, barriers, wickets, doors with installed Devices
    3. displaying information about the Device
    4. ability to lock and unlock Devices
    5. assigning a name to the Devices and the ability to change it
    6. granting access to Employees and Users.
  5. The administrator of Rescue without barriers is entitled to use the following functions of the Application:

    1. displaying information about the Device, i.e. location on the Map
    2. controlling the opening and closing of gates, barriers, wickets, doors with installed Devices
    3. granting access to Employees and Users.
  6. The User is not entitled to use the web Application.
  7. The Customer and persons authorized by them undertake to ensure the uniqueness and security of access passwords to the Application at all times.
  8. Treesat reserves the right to extend the range of services offered, including adding new functions to the Application. The introduction of such changes in the Application will not constitute a change to the Regulations, unless it requires the Customer to incur additional fees.


VIII. Representations and liabilities of Treesat

  1. Treesat declares that the Maps in the Application come from i.a. from Open Street Map and are made available to the Customer under an open license under the conditions specified in detail at the URL: 

    https://www.openstreetmap.org/copyright

    .
  2. Treesat has proprietary copyrights to the Application and the software of the Treesat.io Cloud. In addition, Treesat has rights to know-how related to the Service, Application and Cloud Treesat.io.
  3. Treesat is entitled to proprietary copyrights and rights to word and graphic markings of Treesat, Treesat Friendly, as well as to graphic works constituting the Application’s user interface.
  4. The function and purpose of the software or data that are not a component of the content of the Application or Service, introduced by Treesat to the ICT system used by the User, may be indicated by Treesat via the website available at: 

    https://treesat.io/en/documents/treesat/additional-software
  5. Treesat indicates current threats related to the use of the Application and Service via the website available at: 

    https://treesat.io/en/documents
  6. Treesat uses updated and modern security systems for the Application and servers with which it provides the Service, as well as protecting data processed as part of the provision of the Service against unauthorized influence of third parties. Nevertheless, the Customer should take into account the indicated threats referred to above, because they remain beyond the scope of Treesat’s capabilities, despite exercising due diligence in securing the Service, Application or servers against threats.
  7. Treesat is not responsible for:

    1. loss of data by the Customer or possible damage resulting from improper use of the Devices;
    2. damages resulting from the lack of continuity of access to the Application, resulting from force majeure;
    3. incorrect operation of data transmission in the networks of telecommunications operators;
    4. the consequences of entering false or incomplete data in the Application by the Customer or User;
    5. the effects of the Customer’s or User’s sharing the login and password with third parties;
    6. damages resulting from the use of the Application by the Customer or User in a manner inconsistent with the Regulations, legal provisions or principles of social coexistence;
    7. damages resulting from the inclusion in the Application of information that is incomplete or contradictory to the facts;
    8. the correctness and validity of the data contained on the Map.
  8. It is forbidden for the Customer and Employees to provide in any way, including in particular by introducing unlawful content into the Application or Service.
  9. Treesat, if it received an official notification of the unlawful nature of the stored data provided by the Customer and prevented access to this data, shall not be liable to that Customer for damage resulting from preventing access to such data.
  10. Treesat, if it obtained a reliable message about the unlawful nature of the stored data provided by the Customer and prevented access to this data, shall not be liable to that Customer for damage resulting from preventing access to such data, if it immediately notified the Customer of its intention to prevent access to them.
  11. The operation of the Application or Service may be interrupted due to technical reasons, in particular resulting from the need to maintain the Application or supporting systems.
  12. None of the provisions of the Regulations excludes or limits Treesat’s liability for damages caused intentionally.
  13. Treesat provides the Customer with consultations on the use of the Application or Service on weekdays from 8:00 a.m. to 4:00 p.m. by telephone at 

    89 88 81 016

     and via e-mail: 

    pomoc@treesat.io

    .


IX. Customer representation and responsibilities

  1. The Client and persons authorized by them (e.g. Manager, Employees) undertake to:

    1. use the Application only to the extent specified in the Regulations and in accordance with the law and principles of social coexistence;
    2. not to enter into the Application personal data that has been obtained in a manner contrary to the law, in particular without the knowledge or consent of the person to whom the personal data relates;
    3. not to post content in the Application unrelated to the purposes of the created Account, including in particular advertising, political, religious, controversial, discriminatory, vulgar, offensive to religious feelings, infringing decency or contrary to generally applicable laws and social norms;
    4. not to take actions that could generate excessive load on the ICT system, connections and other infrastructure on the basis of which the Service is provided;
    5. not undertake or in any way enable any third party to modify, create derivative works from, translate, decompile, disassemble or break the code of the Click2Open System or the Rescue Without Barriers System or any part thereof.
  2. The Customer is solely responsible for the actions and omissions of persons authorized by them or on their behalf to use the Application, i.e. the Administrator, Employees.


X. Personal data

  1. The administrator of personal data collected from: Customers, Users, provided during registration is Treesat.
  2. The data is processed in order to provide the ability to control devices using the application. The legal basis for this processing is Art. 6 sec. 1 lit. f of the GDPR, i.e. the legitimate legal interest of the data controller, which in this case is taking action for the benefit of the Users of our services.
  3. If consent has been given, the data may be processed for marketing purposes.
  4. Treesat entrusted the processing of subscriber data to Mailer lite Ltd.
  5. The administrator of personal data concerning Users and Employees shown in the Application (including name, surname, telephone number, e-mail address) remains the Customer.
  6. The Customer declares that the above-mentioned personal data is entered into the Click2Open System voluntarily, consciously and in accordance with the law.
  7. The Customer entrusts and instructs Treesat to process the personal data indicated in section 1 above for the purpose and to the extent necessary to perform the Agreement, for its duration.
  8. Treesat declares that it will process the entrusted personal data in accordance with the law, including that it applies special precautionary rules related to the protection of personal data and ensures the security of such data by applying appropriate technical and organizational measures, in accordance with art. 32 GDPR.
  9. Treesat exercises constant control over the data processing process and limits access to such data as much as possible, granting appropriate authorizations only when it is necessary for the proper provision of services.
  10. Treesat protects the entrusted personal data against disclosure to unauthorized persons, as well as against their processing in violation of applicable law.
  11. Treesat ensures that persons authorized to process personal data have been obliged to keep them secret.
  12. Treesat may entrust the processing of personal data received from the Customer to third parties cooperating with Treesat, provided that the agreement with the third party ensures the level of protection of personal data that results from this Agreement. The customer also consents to the transfer of entrusted personal data outside the EEA.
  13. Personal data entrusted by the Customer may be made available to entities authorized to receive them under applicable law, including competent law enforcement and judicial authorities.
  14. Treesat assists the Customer in fulfilling their obligations in the field of personal data protection, in particular:

    1. as far as possible, helps the Customer through appropriate technical and organizational measures to meet the obligation to respond to the requests of the data subject in the exercise of their rights set out in Chapter III of the GDPR and with the obligations regarding the security of personal data set out in art. 32-36 GDPR;
    2. provides the Client with all information necessary to demonstrate compliance with these obligations and enables and contributes to the Client or an auditor authorized by the Client to conduct audits, including inspections;
    3. immediately informs the Customer if, in its opinion, the instruction given to it constitutes a violation of the law on the protection of personal data.
  15. After the provision of processing services is completed, Treesat deletes or returns all personal data and deletes all existing copies, depending on the Customer’s decision.


XI. Complaints

  1. The Customer is entitled to a complaint to the extent related to the incorrect operation of the Application and to the extent related to non-performance or improper performance by Treesat of services related to the use of the Application by the Customer and Users.
  2. Treesat considers complaints.
  3. A correctly submitted complaint should contain at least the following data:

    1. customer designation,
    2. e-mail address and possibly correspondence (postal) address,
    3. the subject of the complaint,
    4. circumstances justifying the complaint.
  4. Complaints should be submitted in writing to the following address: ul. Wędkarska 38B, 10-180 Olsztyn or send via e-mail to 

    pomoc@treesat.io
  5. The complaint may be submitted in Polish.
  6. Treesat recognizes the complaint within 14 days and replies to the Customer by e-mail (to the e-mail address indicated in the complaint) or in writing (to the postal address indicated in the complaint).
  7. Filing a complaint and refusal to accept the complaint do not suspend the Customer’s obligations under the Agreement, including in particular those related to the payment of relevant Payments.


XII. Final provisions

  1. The Regulations are subject to Polish law.
  2. The Customer may not transfer the rights and obligations arising from the Regulations without the prior consent of Treesat, given in writing under pain of nullity.
  3. Treesat may amend the Regulations for important reasons, including technical, technological, legal, organizational or economic reasons, as well as in connection with changes in the functionality of the Application.
  4. The amendment to the Regulations becomes effective from the moment of placing the content of the new Regulations in the Application. If the Customer does not accept the changes to the Regulations, they have the option to terminate the Agreement.
  5. Any disputes arising from the implementation of the Regulations are subject to resolution by the competent common court.
  6. In matters not covered by the Regulations, the provisions of the Civil Code, GDPR, the Act of May 10, 2018 on the protection of personal data, the Act of July 18, 2002 on the provision of electronic services shall apply.
  7. Appendices to the Regulations constitute its integral part.
  8. This version of the regulations applies from February 1, 2023.

Appendix No. 1 to the Regulations

  1. Basic functionalities and parameters of the Devices:

    • Open/Close – Possibility to open / close the barrier (gate, barrier, intercom),
    • Barrier status – Possibility to read the status of the barrier (open, closed, in motion),
    • Position – Possibility to visualize the position of the barrier.
  2. Basic functionalities of the System:

    Opening and closing gates, barriers, wickets, doors with installed Devices controlled by the Application.
  3. Basic functionalities of the web application:

    1. adding and removing Devices
    2. controlling the opening and closing of gates, barriers, wickets, doors with installed Devices
    3. displaying information about the Device
    4. ability to lock and unlock Devices
    5. assigning a name to the Devices and the ability to change it
    6. granting access to Employees and Users
  4. Basic functionalities of the Mobile Application:

    1. adding and removing Devices
    2. controlling the opening and closing of gates, barriers, wickets, doors with installed Devices
    3. displaying information about the Device
    4. assigning a name to the Devices and the ability to change it
    5. the ability to customize the Application by selecting the method of handling the list of Devices (opening and closing in the form of dragging an icon or clicking on a line) or selecting the method of displaying the list of Users (names from contacts or logins)
    6. using the Devices made available by other Users
  5. Additional services:

    1. As part of the Application, it is possible to give another person access to the selected Device (i.e. the ability to control opening and closing) for a specified period of time or once. Access to the Additional Service takes place by purchasing the “keys” – Subscription by the Customer and indicating (via telephone number or email address) the recipient. The Recipient or the User may use the shared Device after installing the Application (access for a limited period of time) and accepting its Regulations or using the link (one-time access).
  6. Technical requirements for using the Application and Service:

    1. Mobile Device operating system version: Android 6.0 and newer
    2. giving consent within the Android operating system for:

      • access to contacts,,
      • downloading data from the Internet,,
      • full access to the network,,
      • running during system startup,,
      • controlling vibration,,
      • preventing the phone from going to sleep.,
    3. operating system version of the Mobile Device: IOS 11.0 and newer
    4. granting consent within the IOS operating system for:

      • access to contacts,
      • location access,
      • downloading data from the Internet,
      • full access to the network,
      • launching at system startup,
      • controlling vibration,
      • preventing the phone from going to sleep.
  7. Data necessary for Registration in the Application:

    1. telephone number and e-mail address
    2. password

Appendix No. 2 to the Regulations

  1. Basic functionalities and parameters of the Devices:

    • Open/Close – Possibility to open / close the barrier (gate, barrier, intercom),
    • Barrier status – Possibility to read the status of the barrier (open, closed, in motion),
    • Position – Possibility to visualize the position of the barrier.
  2. Basic functionalities of the System:

    Opening and closing gates, barriers, wickets, doors with installed Devices controlled by the Application.
  3. Basic functionalities of the web application:

    1. displaying information about the Device, i.e. location on the map
    2. controlling the opening and closing of gates, barriers, wickets, doors with installed Devices whose Owner has consented to their visibility in the Rescue Without Barriers system
    3. granting access to Employees and Users.
  4. Basic functionalities of the Mobile Application:

    1. displaying information about the Device, i.e. location on the map with distance and status
    2. controlling the opening and closing of gates, barriers, wickets, doors with installed Devices whose Owner has consented to their visibility in the Rescue Without Barriers system.
  5. Technical requirements for using the web Application and the Service:

    1. Internet access on the device intended for using the Application,
    2. use of the current version of the Chrome web browser from version 80+, FireFox from version 70+.
  6. Data necessary for Registration in the web Application:

    1. e-mail adress
    2. password

Information obligation

Please be advised that the administrator of your personal data is Treesat Spółka z ograniczoną odpowiedzialnością with its registered office in Olsztyn at ul. Wędkarska 38B (10-180), entered into the Register of Entrepreneurs of the National Court Register kept by the District Court in Olsztyn, 8th Commercial Division of the National Court Register, under KRS number: 0000731526, VAT ID: 7393910463, REGON number: 369349018, with share capital of PLN 200,000.00

We process your data in order to provide you with the ability to control devices using the Click2open application. The legal basis for this processing is Art. 6 sec. 1 lit. f of the GDPR, i.e. the legitimate legal interest of the data controller, which in this case is taking action for the benefit of the Users of our services.

If you have consented to the processing of data for marketing purposes, we inform you that we will contact you at the e-mail address provided to present our offer. Consent to the processing of data for marketing purposes can be withdrawn. by writing to the e-mail address 

info@treesat.io

 or using the link in the footer of messages from us.

We will store your data only for a period of 14 days counted from the moment of sending this message. If you decide to download the application and use Click2open – you will become our User and we will gain a new basis for processing your data.

In connection with our data processing, you have the following rights:

  1. the right to be forgotten,
  2. access your data and receive a copy thereof;
  3. rectify (correct) your data;
  4. deletion of data;
  5. restrictions on the processing of personal data;
  6. transfer your data to another administrator;
  7. object to data processing, including profiling;
  8. lodge a complaint with the supervisory body – the President of the Office for Personal Data Protection.

Your data will not be transferred to other recipients, in particular, they will not be processed outside the European Economic Area or subjected to profiling.

In order to exercise the above-mentioned rights and in other matters related to the protection of personal data, you can contact us via e-mail: 

info@treesat.io

.