How do I log in to the KIA Assist app?
To log in to the KIA Assist application, you must first create a new account ("Create account") in the application. After creating an account, follow the instructions on the screen. The next step is to add the device to your account. Use "+" and enter the serial number of the device you received.
Where can I buy KIA Assist?
KIA Assist is available for purchase at any KIA showroom in Poland. Below there is a link to the website of KIA Motors Polska with a list of dealers:
Find a KIA dealer
There are 700 ignition locks available in the application. Is this functionality limited in time?
The ability to make 700 ignition locks is standard KIA Assist functionality. It is available for 7 years from the moment the device is added to the user account.
Is it possible to purchase additional locks?
Yes, it is possible. The cost of 750 blockades for 12 months is 60 PLN (including VAT). To purchase, please contact email@example.com or by phone +48 898 881 016
Where can I find the serial number of the device?
KIA Assist is an optional vehicle equipment. Available for both new and used cars. KIA Assist is a set consisting of a device and an application. The KIA Assist serial number is located in three locations: on the communication module under the barcode, on the device packaging under the barcode and is pasted into the service book by the dealer when purchasing KIA Assist.
What is a business card?
This is the screen in the app with the contact details of the dealer from whom you purchased the Kia Assist solution.
Can I have more devices added to my account in the KIA Assist app?
Yes. You can add more devices to your account and thus track more vehicles at the same time.
I have previously created an account, but cannot log in to the application.
First, check whether the phone or tablet on which the application is installed is connected to the Internet. When entering the login (telephone number), check that the entered area code is correct. For Poland, it is +48 (e.g. +48111222333).
I forgot my password.
It is possible to set it anew - just select the "Reset password" function on the login screen in the application. A verification code will be sent to the provided phone number (login), which will allow you to create a new password.
Can I use the KIA Assist app on several devices at the same time?
Yes. You must log in on each device with the application installed using the same login and password.
Is the device manufactured in China?
No. The devices we use are of the highest quality. They are manufactured only within the EU.
Can I test the product before buying?
Yes. Please download the KIA Assist app from the Store
(Google Play or App Store).
After starting it on the login screen, select the 'Try Demo' button.
What Happens After 7 Years? Will the device, locks, and the entire system stop working?
The cost of purchasing the service from the dealer covers the operation of the device for a period of 7 years. After this time, the user has the option to extend the service for further years. This activity involves an annual fee of 60 PLN gross. If the user wants to use the ignition lock function, he / she pays a fee of 60 PLN gross for a package of 750 blockades.
Is your device new or is it already checked and tested?
The communication module installed in the vehicles is of the highest quality and has been on the market for years. The device is manufactured in Europe, it is well tested and has European certificates and approvals.
I don't get notifications when the app is turned off
In case of problems with notifications, please go to System settings on the phone, then to the application settings and find the Kia Assist application (in the phones of individual manufacturers this function may be named in different ways). Please check if the "Autostart" / "Auto-start" / "Run in the background" option is enabled for the Kia Assist application